Effective Date: [11/01/25]
Company Name: Elite Mechanical Services LLC
Location: State of Maryland, United States

1. Introduction

Elite Mechanical Services LLC (EMS) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our HVAC and appliance repair or installation services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services. This may include:

A. Personal Information

Full name, address, email, and phone number

Service address or property details

Billing and payment information (credit/debit card, check, etc.)

Appointment history and service preferences

Identification or license numbers (for vendor or contractor accounts)

B. Non-Personal Information

Browser type, operating system, and device information

IP address, cookies, and analytics data

Referring website URLs or search terms

Service feedback or survey responses

3. How We Collect Information

We collect information through:

Direct contact (phone, email, website form, or in-person service request)

Service appointments or estimates

Online payment forms or invoices

Cookies and analytics tools (e.g., Google Analytics)

Social media interactions or online advertising campaigns

4. How We Use Your Information

Elite Mechanical Services LLC uses your information to:

Schedule, manage, and perform HVAC and appliance repair or installation services.

Process invoices, payments, and refunds.

Communicate regarding your service, inquiries, or promotions.

Maintain internal business records and compliance documentation.

Improve service quality, training, and customer experience.

Send occasional marketing or promotional materials (only with consent).

Meet legal, regulatory, and insurance obligations.

5. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
These include:

Secure password-protected systems and encrypted databases

Limited employee access to sensitive information

SSL (Secure Socket Layer) encryption on our website

Regular system monitoring and cybersecurity audits

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Information Sharing & Disclosure

We do not sell, trade, or rent personal information.
We may share information only when necessary, such as:

Service Partners or Subcontractors: To complete requested HVAC or appliance work (bound by confidentiality agreements).

Payment Processors: To securely process credit or debit card payments.

Regulatory or Legal Authorities: To comply with court orders, insurance audits, or applicable laws.

Vendors and Suppliers: For equipment warranties, recalls, or manufacturer verification.

Marketing or IT Providers: Only for internal use and never for resale or third-party marketing.

7. Data Retention

We retain your data only as long as necessary for business, legal, or contractual purposes:

Customer service records: up to 7 years

Accounting/financial records: up to 10 years (per IRS and Maryland law)

Marketing communications: until you unsubscribe or request deletion

You may request deletion of your data at any time (see Section 10).

8. Cookies & Online Tracking

Our website uses cookies and tracking tools to improve user experience and site performance. Cookies help us:

Remember your preferences

Track website traffic

Analyze marketing effectiveness

You may disable cookies in your browser settings, but some features may not function properly as a result.

9. Marketing Communications

By providing your contact information, you consent to receive occasional updates, special offers, or promotional materials.
You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly at [insert company email address].

10. Your Rights and Choices

Under applicable U.S. privacy laws, you have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Request deletion of your data (where legally permissible)

Withdraw consent to marketing communications

Request a copy of your data in a portable format

Requests may be made by emailing [insert contact email]. We will verify your identity before processing.

11. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children. If we learn that data from a child under 18 has been collected, we will delete it immediately.

12. Third-Party Links

Our website or online materials may contain links to third-party sites. We are not responsible for the content, security, or privacy practices of those sites. Please review their policies separately.

13. Changes to This Privacy Policy

Elite Mechanical Services LLC reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on our website with a revised “Effective Date.” Continued use of our services after changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Elite Mechanical Services LLC
Location: 1830 Treeview CT k Crofton, Maryland 21114
Email: info@myeliteservicesllc.com
Phone: +1(240)484-0269
Website: www.myeliteservicesllc.com
Legal Coverage Summary

This Privacy Policy:

Complies with Maryland Consumer Protection and FTC privacy regulations.

Covers all key areas of data collection, consent, disclosure, retention, and opt-out rights.

Protects EMS from liability related to third-party data misuse or breaches.

Applies fully to HVAC and appliance repair/installation services only.